Returns Policy

All Dis-Chem Living Fit online orders are fulfilled via Dis-Chem Pharmacies (Pty) Ltd, therefore any returns and/or refunds would be facilitated by Dis-Chem Pharmacies (Pty) Ltd accordingly.

It is important to note that your Dis-Chem order reference should be used when querying an order with Dis-Chem Pharmacies (Pty) Ltd, and not the initial Dis-Chem Living Fit order reference we provided (to prevent any confusion in assisting with your refund and/or return).

*Please contact support@livingfit.co.za if you are unsure of what your Dis-Chem order reference is, and have not received it with the order in question.

If you are for any reason dissatisfied with an item purchased from our Online Store, you may return it to any Dis-Chem store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned within 6 (six) months of purchase and that the product has not expired within such time.

We will be happy to exchange your purchase at the current price if items are returned within 6 (six) months of purchase, provided that the product has not expired within such time or has not been tampered with.

For hygiene and health reasons; clothing, gym equipment and accessories may not be returned and/or exchanged once they have been worn and/or used.

We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of the store manager where you return the product, having inspected the condition of the item returned. We shall have the discretion to refund you by any appropriate means including cash, a gift card (electronic or otherwise) or by crediting the applicable card.

*Please Note: Dis-Chem will not accept any returns of any products of which the packaging has been removed, opened or tampered with.

We make no representations whatsoever and give no guarantees against latent or patent defects in respect of the products, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.

We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the products.

The products supplied by Dis-Chem shall be suitable only for the purpose for which they were designed and intended and you shall ensure that the products are handled, stored, installed, used, worn or otherwise dealt with in a normal and proper manner and where applicable, in a manner consistent with the instructions given by us.

No action or claim of whatever nature shall lie against Dis-Chem arising out of or in connection with any defects in, or unsuitability of any products.

Should you need further assistance actioning a refund and/or return on our online order. Please contact Dis-Chem’s careline directly on the below details:

Email: careline@dischem.co.za | Tel: 0860 347 243 (Mondays to Fridays 08:00 to 16:30)

For any other queries feel free to contact support@livingfit.co.za.