Overview

All online orders placed through Dis-Chem Living Fit (available at www.dischemlivingfit.co.za) are fulfilled by Dis-Chem Pharmacies (Pty) Ltd. Accordingly, any returns or refunds related to these orders are processed in accordance with the policies of Dis-Chem Pharmacies (Pty) Ltd, as outlined below. This policy applies to all purchases made via the Dis-Chem Living Fit online store and is designed to ensure consistency with the broader Dis-Chem Pharmacies framework.

Returns and Refund Eligibility

If you are dissatisfied with an item purchased from the Dis-Chem Living Fit online store, you may return it under the following conditions:

  • Timeframe: Items must be returned within six (6) months of the purchase date, provided the product has not expired within that period.
  • Proof of Purchase: You must present the original tax invoice or order confirmation as proof of purchase.
  • Condition of Product:
    • Items must be unopened, unused, and in their original packaging, with no evidence of tampering.
    • For hygiene and health reasons, certain items – including clothing, gym equipment, accessories, socks – cannot be returned or exchanged once worn, used, or opened.
  • Process: Returns can be made at any physical Dis-Chem store. Alternatively, if you are unable to access a store, contact us to arrange a courier collection, provided the item remains in its original, unopened packaging.

Refund or Exchange Options

  • Refunds
    • Refunds are not guaranteed and are subject to the discretion of the store manager at the point of return, based on the condition of the returned item.
    • If approved, refunds may be issued via cash, a gift card (electronic or otherwise), or by crediting the payment method used for the original purchase. Note that, depending on your payment method, there may be a delay in the funds reflecting in your account.
    • Gift cards purchased online or in-store are non-refundable and cannot be exchanged for cash.
  • Exchanges
    • Eligible items may be exchanged for a replacement at the current price, provided they meet the conditions outlined above and have not expired or been tampered with.
    • Exchanges are subject to stock availability.

Non-Returnable Items and Exceptions

  • Dis-Chem Living Fit and Dis-Chem Pharmacies do not accept returns for products where the packaging has been removed, opened, or tampered with, except where the item was delivered incorrectly or damaged.
  • Per South African pharmacy law, pharmacy products (e.g., medications) may not be returned for credit unless delivered in error or defective.

Procedure for Queries or Issues

  • Order Reference: When querying a return or refund, please use your Dis-Chem order reference number, provided with your purchase confirmation. If you are unsure of this number, contact online@dischemlivingfit.co.za for assistance.
  • Contact Options:
  • Online Purchases: For online orders, if an incorrect delivery address is provided or delivery is refused, resulting in the parcel being returned to Dis-Chem, additional shipping fees may apply to reprocess the return or re-deliver the item.

Limitations of Liability

  • Dis-Chem Living Fit and Dis-Chem Pharmacies make no representations or warranties regarding latent or patent defects in products. All implied conditions and warranties are expressly excluded, unless otherwise required by law.
  • We shall not be liable for any injury, loss, or damage arising from the use of purchased products, provided they are handled, stored, and used in a manner consistent with their intended purpose and any provided instructions.

Additional Notes